What Are Your Daily Responsibilities As A ServiceNow Developer?

ServiceNow is a cloud-based platform that automates IT management workflows, allowing organizations to optimize their IT processes. Since the COVID-19 pandemic has accelerated the need for effective IT solutions, making ServiceNow increasingly popular, becoming a ServiceNow developer is a wise career choice. Some well-known companies using ServiceNow include Accenture, Adidas, and GE Digital. With a strong understanding of programming languages, user cases, platform architecture, and cloud-based technologies, you can avail the opportunity to work in such renowned companies. This article covers a deep study from understanding what ServiceNow is to knowing what a ServiceNow Developer career prospect is.


The need for ServiceNow developers has been on the rise due to the increasing demand for IT service management solutions. As businesses continue to shift towards digital transformation, the need for efficient and streamlined IT processes has become a top priority. ServiceNow provides a range of ITSM solutions that help organizations automate and optimize their IT processes, making it an essential tool for businesses across industries.

Moreover, the COVID-19 pandemic has further accelerated the demand for ServiceNow developers. As more businesses have shifted to remote work, the need for effective IT solutions has become even more critical. ServiceNow’s cloud-based platform allows remote access and easy collaboration, making it an ideal solution for businesses transitioning to a remote work environment.

Additionally, ServiceNow’s highly customizable platform allows organizations to tailor solutions to their specific needs. This means that there is a constant need for skilled ServiceNow developers to create and implement customized solutions for businesses.

This blog covers all the important aspects of a ServiceNow Developer

Know about ServiceNow Developer

To become a ServiceNow developer, the first important thing to consider is what ServiceNow is and why it’s in demand in the market. ServiceNow is becoming increasingly popular in the market due to its ability to integrate various IT processes and provide a centralized view of an organization’s IT infrastructure. Many large companies and organizations across finance, healthcare, and government industries use it.

A ServiceNow Developer is a role of reward along with serious responsibilities like developing and customizing solutions on the platform for distinct business needs and meeting the unique necessities of the market to keep up with the trend and satisfy your organization or clients. The role needs a strong understanding of programming languages, user cases, platform architecture and cloud-based technologies.

Being a ServiceNow developer can be a rewarding career as you’ll have the opportunity to work on innovative solutions and significantly impact organizations’ IT processes. However, it’s important to understand the platform’s capabilities, market demand, and the skills required to succeed in this role before pursuing a career as a ServiceNow developer.

What is ServiceNow?

ServiceNow is a renowned software company globally. Since 2012 it is providing cloud-based platform for automating IT management workflows. The ability to solve complex problem make the platforms capable of being one of the prominent tools in IT service management, IT operations management, and IT business management. 

Moreover if you want to unleash your career as an Servicenow developer, taking up Servicenow Developer Online Training is very appreciable.

With the ServiceNow platform, users can easily integrate other tools and streamline project management, team collaboration, and customer interactions using various apps and plugins.

For instance, ServiceNow enables users to perform VMware AirWatch tasks directly within the ServiceNow interface, simplifying and accelerating the IT management process. 

Moreover, ServiceNow offers an app store featuring diverse third-party tools, further expanding the platform’s capabilities and customization options. With ServiceNow’s robust functionality and flexibility, businesses can optimize their IT workflows, improve operational efficiency, and enhance customer satisfaction.

Why do businesses need ServiceNow?

ServiceNow products are designed to help users identify the root cause of any problems and resolve them through self-service. The service model is organized into tasks, activities, and processes, integrated into a comprehensive managed workflow that enables real-time communication, collaboration, and resource sharing.

Since it is a cloud bases platform, its capabilities have no boundaries, and it can offer specialized services in management software specially tailored for distinct industries. Some of the most common global industries employing service are healthcare, life science, finance, IT, the public sector, telecom, and manufacturing. These industry-specific solutions provide organizations with a framework to address unique challenges, comply with regulations, and achieve their business objectives more efficiently. ServiceNow has become a one-stop solution where businesses can streamline operations, increase productivity, and deliver exceptional customer experiences.

Key Highlights for Service now:

ServiceNow offers a comprehensive portfolio of solutions that enable organizations to manage their services consistently across IT, Security, HR, and customer service. 

  •  It provides a common user experience, workflow, integration framework, and a powerful platform-as-a-service (PaaS) environment for building and delivering custom solutions.
  •  One of the key features of ServiceNow is its customizable dashboard that provides a graphic view of categories such as software and hardware assets, as well as an IT self-service catalogue. This lets users easily access key business benefits in an all-up dashboard setting.
  • While pricing for ServiceNow is higher than most of its competitors, the company does not publish its pricing. It sells its solutions through direct sales, a network of resellers, and value-added resellers. 
  •  ServiceNow can be deployed into the cloud or on-premises for certain use cases.
  •  ServiceNow has been improving in many areas, including its wider ITOM capabilities, appearance, and global reach. It comes in express and enterprise versions, providing flexibility to businesses of all sizes.
  • The ServiceNow IT Asset Management Suite is a popular offering that provides IT managers with a real-time overview of how IT assets, such as hardware and software, are deployed.
  • Some of ServiceNow’s customers include well-known companies such as Accenture, Adidas, AstraZeneca, Broadcom, Birlasoft, CERN, Cox Automotive, Discover Financial Services, Experian, GE Digital, H&R Block, Ingersoll Rand, KPMG, NetApp, Magellan Health, McDonald’s, Qantas, Red Hat, Royal Bank of Scotland, Safeway, Siemens, SwissRe, U.S. Dept of Energy, Virgin Trains, and many others.
  • ServiceNow’s top competitors include Pegasystems, ServiceMax, Atlassian, SAP, Yonyou, BMC Software, Jira, Zendesk, IBM, Salesforce, Oracle, and others. Despite the competition, ServiceNow remains popular for businesses seeking effective ITSM solutions.

Daily responsibilities as a ServiceNow Developer?

Here are the daily responsibilities of a ServiceNow Developer are as follows:

  1. Develop, install, and troubleshoot ServiceNow applications: As a ServiceNow Developer, you will be responsible for developing, installing, and troubleshooting applications using the ServiceNow platform. This involves working with other developers, project managers, and end-users to identify requirements, design solutions, and implement them using the ServiceNow platform.
  2. Integrate ServiceNow with other programs: In addition to developing standalone applications, you must integrate ServiceNow with other programs. This may involve working with APIs, web services, and other technologies to connect ServiceNow with other enterprise systems and applications.
  1. Continues coping with latest developments: As a ServiceNow Developer, it is imperative to embrace the concept of lifelong learning. You can do this by continuously improving your skills and staying connected to the development community of cloud programming to drive innovation in your organization.
  1. Providing training, documentation, and support: Another important responsibility is taking a proactive approach to training, documentation, and support; you can help to ensure that everyone in your organization can work effectively with the ServiceNow platform, driving productivity, efficiency, and innovation.
  1. Testing software for bugs and performance during all stages of development: You are responsible for ensuring that the developed code is correct and performing well; testing is important. You can work closely with other developers and end-users to identify and resolve issues.
  1. Troubleshooting bugs, fixing defects, and supporting application users: You are responsible for monitoring uncertainty, server load, bug fixing and troubleshooting customers’ queries by supporting application users; you can do this by getting involved in the cross-development process and working in a prototyping model.
  2. Reviewing coding standards regularly: To ensure performing regular code reviews, ensure that your team is producing high-quality code and meeting your organization’s needs. You are responsible for improving the efficiency and effectiveness of the organization’s process and collectively building reliable, secure, and scalable software.
  3. Assist in maintaining detailed documentation of application design and code generation techniques: To ensure that other developers can work effectively with the ServiceNow platform, you will also need to maintain detailed documentation of application design and code generation techniques. This may involve creating and updating documentation, conducting knowledge transfer sessions, and providing ongoing support to other developers.
  4. Develop enhancements for enterprise applications: Finally, as a ServiceNow Developer, you will be responsible for developing enhancements for enterprise applications. This may involve working with other developers to identify areas for improvement, researching and testing new technologies and approaches, and implementing new features and functionality to improve the overall user experience.

Who can be a ServiceNow Developer?

ServiceNow Developers behold so many responsibilities, as mentioned above, like developing, configuring, and implementing the ServiceNow platform to meet the needs of an organization. A person who has a passion for technology and wishes to learn and work hard actively can become a ServiceNow Developer.

To become a ServiceNow Developer,

  • One must have a solid understanding of programming languages such as Java, JavaScript, HTML, CSS, and AngularJS.
  • One must have a strong understanding of database technologies, including SQL and Oracle.
  • One must have a degree in computer science or a related field.
  • One may have professional certifications in ServiceNow (optional)
  • One must have prior experience in IT service management and business process automation.

If you are willing to work as a ServiceNow Developer, you can gain practical experience or enrol on online courses offered by ServiceNow or third-party providers. Join online communities and forums to update yourself with valuable opportunities and resources.

An average expected salary of a ServiceNow Developer?

Becoming a ServiceNow Developer is one of your wise choices. Not only is this field in high demand, but it also offers a lucrative salary. The average ServiceNow Developer salary in the USA is $119,524 per year, with entry-level positions starting at $102,326 per year and the most experienced workers making up to $154,449 per year.

The demand for ServiceNow Developers is expected to grow in the coming years, with companies across industries seeking to improve their IT service management and business processes. This means that as a ServiceNow Developer, you’ll have plenty of opportunities for career advancement and job security.

Carrier Prospects of a ServiceNow Developer

ServiceNow’s high demand, stability, and lucrative package make it an attractive career choice. As more organizations adopt the platform, the need for experts who can handle all the functionalities of ServiceNow will continue to rise, creating a significant gap in skilled personnel. This demand will also drive up the salary package for ServiceNow developers.

Furthermore, ServiceNow offers various career options, including administrator, developer, architect, and technical expert. Professionals can start at the entry-level and work up the ladder with experience and certification. As ServiceNow continues to grow and innovate, IT professionals will have ample opportunities to expand their skills and advance their careers. Therefore, pursuing a career as a ServiceNow developer is a wise choice for those looking for long-term growth and stability.


ServiceNow is a powerful cloud-based platform businesses use to streamline operations and improve service delivery. As ServiceNow Developer, you will play a crucial role in developing and customizing applications on the ServiceNow platform to meet the unique needs of the rapidly transforming tech environment. This article has outlined the daily responsibilities of a ServiceNow Developer, the skills and qualifications required, the expected salary range, and the career prospects in this field to assist you in making your mind up for a ServiceNow Developer career. As the demand for ServiceNow continues to grow, becoming a ServiceNow Developer can undoubtedly lead you to a rewarding and successful career.

Author Bio:

I am Korra Shailaja, Working as a Digital Marketing professional & Content writer in MindMajix Online Training. I Have good experience in handling technical content writing and aspire to learn new things to grow professionally. I am an expert in delivering content on the market demanding technologies like Mulesoft Training, Dell Boomi Tutorial, Elasticsearch Course, Fortinet Course, PostgreSQL Training, Splunk, Success Factor, Denodo, etc.